Tech support

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90-day return and refund

Contact us via Email below

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Email: martinjerry01@outlook.com

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90-day money back

1-year quality warranty

FAQ

Installation & Wiring

Why does the switch need a neutral wire and how can I find a neutral wire for it?


Both live and neutral wires are required to provide constant power supply for the switch. This will keep the WiFi chip always online ready for your command. Neutral wires are white and not used by your old switch in the box. Video: How to FInd a Neutral Wire?




My 3-way switch turns on and off automatically. What's the problem?


The 3-way wifi switch should be installaed at the live side. If you install it at the load side, it will turn on and off automatically and repeatly. You can find the correct installation guide by selecting right model above. Video: How to find correct wires for 3-way switch





WiFi Connection

Does the switch work without WiFi?


Yes, the switch MUST work well manually after correct wiring. It can work as a traditional switch without Wi-Fi.




My switch is offline on App. What can I do?


1. restart your wifi router and switch (press the tiny restart button under power button); 2. If the switch cannot reconnect automatically, please reset the switch to pairing mode, and connect wifi again. You can find out the user manual for wifi connection by switch models above.




My wifi router is 2.4G and 5G dual band. Can I use your wifi switches?


Our wifi switches only support 2.4G wifi. Now dual band wifi router is very common and most of them can set a separate name for 2.4G. You can connect your smartphone with the 2.4G first, then do wifi connection. If you cannot set a separate SSID name for 2.4G, such as google wifi router, you can take your phone to stay far enough to the wifi router until your phone indicates a 2.4G is connected on the wifi setting page. Then, pair your switch at that location.





App Setting

What's the name of your App? Do I have to pay extra money to use it?


It is a free App on both Appstore and Google Play. No need to pay extra money. Name: Smart Life





Alexa & Google Assistant

When I ask Alexa to turn off my "OFF" status dimmer, it will turn on. What is the problem?


This is a design bug in the dimmer switches we produced by end of 2020. We have fixed the bug. If you have these products on hand and want to exchange for the new version, please contact our service team via email. martinjerry01@outlook.com





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