Installation & Wiring
Why does the switch need a neutral wire and how can I find a neutral wire for it?
Both live and neutral wires are required to provide constant power supply for the switch. This will keep the WiFi chip always online ready for your command.
My 3-way switch turns on and off automatically. What's the problem?
The 3-way wifi switch should be installaed at the live side. If you install it at the load side, it will turn on and off automatically and repeatly.
Does the switch work without WiFi?
Yes, the switch MUST work well manually after correct wiring. It can work as a traditional switch without Wi-Fi.
My switch is offline on App. What can I do?
1. restart your wifi router and switch (press the tiny restart button under power button);
My wifi router is 2.4G and 5G dual band. Can I use your wifi switches?
Our wifi switches only support 2.4G wifi. Now dual band wifi router is very common and most of them can set a separate name for 2.4G.
What's the name of your App? Do I have to pay extra money to use it?
It is a free App on both Appstore and Google Play. No need to pay extra money.
Alexa & Google Assistant
When I ask Alexa to turn off my "OFF" status dimmer, it will turn on. What is the problem?
This is a design bug in the dimmer switches we produced by end of 2020.